Description
Tattle is hospitality's premiere Customer Experience Improvement (CXI) platform that enables restaurants to close operational gaps through high-velocity and statistically-reliable guest feedback. Combining both online reviews and private feedback, Tattle unlocks the 360-view into omni-channel guest sentiment, and provides smart recommendations that visibly improve location-specific guest satisfaction and revenue.
Tattle serves 220+ brands across 11,000+ locations, including Chili's, CAVA, MOD Pizza, Hooters & Dave's Hot Chicken and more. Some Tattle benefits include:
Tattle serves 220+ brands across 11,000+ locations, including Chili's, CAVA, MOD Pizza, Hooters & Dave's Hot Chicken and more. Some Tattle benefits include:
- Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
- 7% total guest feedback penetration and a 94.3% survey completion rate of a 50-60 question survey
- Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
- Leverages AI to identify and recommend high-impact operational categories for improvement across each location
- Satisfaction improvement at a 84% probability within 30 days when locations focus on the Tattle-recommended top opportunity, and revenue increase at a 97% probability in 60-90 days afterwards
- Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
- Incident Management System for guest recovery outreach to 100% of guests using apology emails and reward cards, with a 70% success rate
Media
Features
Automatic Feedback Collection
Boost your guest feedback data by 2,000% when using the Tattle + Punchh integration
Smart Insights
Automatically identify your top improvement opportunities and action plans
The GM Playbook
Smart objectives to help GMs achieve the highest guest satisfaction possible at their locations
Guest Recovery
Automatically win back 1 in 3 unhappy guests with email / AI follow-ups
Menu Item-Level Feedback
Granular item-level insights to help with LTO, menu optimization, marketing campaigns etc.
Review Management
One-stop-shop for monitoring and managing all online public reviews
