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Tattle

Restaurants’ Go-To Customer Experience Improvement (CXI) and Feedback Platform

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Description

Tattle is hospitality's premiere Customer Experience Improvement (CXI) platform that enables restaurants to close operational gaps through high-velocity and statistically-reliable guest feedback. Combining both online reviews and private feedback, Tattle unlocks the 360-view into omni-channel guest sentiment, and provides smart recommendations that visibly improve location-specific guest satisfaction and revenue.

Tattle serves 220+ brands across 11,000+ locations, including Chili's, CAVA, MOD Pizza, Hooters & Dave's Hot Chicken and more. Some Tattle benefits include:

  • Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
  • 7% total guest feedback penetration and a 94.3% survey completion rate of a 50-60 question survey
  • Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
  • Leverages AI to identify and recommend high-impact operational categories for improvement across each location
  • Satisfaction improvement at a 84% probability within 30 days when locations focus on the Tattle-recommended top opportunity, and revenue increase at a 97% probability in 60-90 days afterwards
  • Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
  • Incident Management System for guest recovery outreach to 100% of guests using apology emails and reward cards, with a 70% success rate

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Features

Automatic Feedback Collection

Boost your guest feedback data by 2,000% when using the Tattle + Punchh integration

Smart Insights

Automatically identify your top improvement opportunities and action plans

The GM Playbook

Smart objectives to help GMs achieve the highest guest satisfaction possible at their locations

Guest Recovery

Automatically win back 1 in 3 unhappy guests with email / AI follow-ups

Menu Item-Level Feedback

Granular item-level insights to help with LTO, menu optimization, marketing campaigns etc.

Review Management

One-stop-shop for monitoring and managing all online public reviews

Resources

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