5&5 - IT & Digital Managed Services
Enabling food service brands to grow in a digital future.
Description
5&5 is the restaurant industry’s premier IT and digital platform management company, specializing in SaaS implementations, POS and omni-channel ordering, loyalty programs, and digital managed services. With a team of 65+ experts, we’ve supported over 20,000 locations and $1 billion in annual sales. From platform implementations and onboarding to comprehensive POS configurations and franchisee operations, we optimize and integrate the technology that drives your restaurant business, serving as an extension of your team. To date, 5&5 has partnered with 180+ brands, including CKE, Dutch Bros Coffee, Bojangles, and Raising Cane’s.
Features
5&5 - Our Services
DIGITAL IMPLEMENTATIONS
Implementing and integrating digital tech stacks, optimizing for operational scalability & customer satisfaction, empowering brands to thrive in the digital age.
Online Ordering Implementations
Our team takes charge of the entire process, collaborating closely with the brand to develop a digital strategy, create a customer-focused menu, optimize settings, perform thorough QA, and provide support for a pilot location.
POS Implementations
Our POS experts not only build the database to function at its fullest potential but also ensure a seamless transition from one POS to another.
Database/Menu Builds
Allow our team to handle the rebuilding of your database or menu, enabling your team to continue day-to-day POS or SaaS operations.
SaaS & Product Integrations
Whether it's geofencing integrations, app launches, voice AI implementations, or any other type of integration, we coordinate with all parties involved for testing, validation, and launch.
Franchise Onboarding
We work hand in hand with franchises and business operators to ensure completion of all necessary paperwork and training for digital implementation.
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POS MANAGEMENT
Comprehensive tech support for your Point-of-Sale (POS) systems, acting as an extension of your team. From managing POS implementations and critical integrations to cleaning up menus, remapping SKUs, resolving item mismatches, and handling day-to-day management, our POS Team ensures your restaurant's core technology operates smoothly and efficiently.
Day-to-Day Operations Execution
Acting as integral team members, we oversee and manage POS components, allowing your staff to focus on delivering exceptional service that fostering seamless operations.
Database/Menu Programming & Updates
From creating and testing new menu items to rolling out pricing updates, we handle every detail of your POS database programming to ensure flawless execution and real-time accuracy.
NROs/Transfer Onboarding
We manage the end-to-end process for new restaurant openings and ownership transfers, coordinating with partners to ensure accurate POS setup, streamlined timelines, and efficient onboarding.
Platform Optimizations & Configurations
Our team expertly manages large-scale optimizations and configurations for your POS system, ensuring it evolves with your business needs and operates seamlessly.
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ONLINE ORDERING MANAGEMENT
Providing holistic ongoing support for your online ordering platforms and operational tech stack, enhancing your restaurant's digital presence and driving digital channel growth.
Day-to-Day Operations Execution
Our team has extensive experience working with leading industry POS platforms, many of which we are proud to partner with. We can take partial or full ownership of your brand’s online ordering platforms, ensuring they operate seamlessly and integrate flawlessly with your broader digital ecosystem, freeing up your team to focus on their core role and initiatives, and enabling them to excel at what they do best.
Database/Menu Programming & Updates
Whether introducing a new LTO or adjusting pricing, our team can handle the programming, testing, and validation to ensure your online menu is accurate and ready for launch, with day-of and post-launch support.
Platform Optimizations & Configurations
Our experts drive extensive optimizations and reconfigurations for online ordering platforms, ensuring they align with customer expectations and deliver a seamless user experience.
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LOYALTY MANAGEMENT
Cultivating enduring customer relationships and enhancing brand affinity through personalized experiences and meaningful rewards
Program Development
Our team of loyalty experts specialize in crafting custom loyalty programs designed to achieve your brand’s specific goals and initiatives.
Campaign Testing & Execution
We strategize and execute loyalty campaigns with a focus on customer journeys, providing recommendations for diverse campaign types and segmentation opportunities.
Offer Testing & Execution
Whether it's BOGO, % Off, or $ Off, our team sets up offers according to your brand's requests and also programs the guest communications (email, SMS, push/pull) for maximum impact.
Troubleshooting
Our dedicated team swiftly investigates and resolves issues, either fixing them within the loyalty platform or escalating to third parties when necessary, ensuring a smooth and reliable experience.
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STRATEGY CONSULTING
Collaborating to create inventive, brand-centric digital strategies for capturing a significant share-of-stomach among consumers.
RFP Services
Leveraging our extensive partner network, we expedite RFP completion for brands, offering comprehensive analysis and recommendations at a pace unmatched by individual brand management.
Menu Optimization
Harnessing the expertise of our POS and Ordering Menu specialists, we draw upon years of experience to deliver recommendations on menu reconfiguration, aiming for increased basket sizes for our clients.
SaaS Platform Audit
Our team of experts conducts evaluations of existing platforms, providing insightful recommendations for optimal usage and scalability.
Tech Stack Evaluation
We assist in evaluating and confirming that your brand has the right tech stack in place for its growth trajectory.
Technical Project Management
Our seasoned project managers can spearhead any initiative a brand has, ensuring collaboration and clear communication among all parties involved.
